Support Resources from MARS Bio-Med
Finding support for your MARS Bio-Med products is straightforward, everything you need is in one place. This page brings together user manuals, installation guides, safety data sheets, warranty documents, and compliance reports across our full product line.
Whether you’re installing a LibertyBOSS amalgam separator for the first time, completing an annual sludge verification, or reviewing product safety information, the resources below are available to download immediately. All documents are free to access and available in multiple languages where applicable.
If you can’t find what you’re looking for, our team is available to help, see the contact details at the bottom of this page.
LibertyBOSS User Manual
Downloadable Warranty Card
How to Package an Old Amalgam Separator
How to package an old amalgam separator after upgrading to a MARS LibertyBOSS.
MARS LibertyBOSS Warranty
LibertyBOSS warranty policy.
How To Inspect The Sludge Level In A LibertyBOSS Amalgam Separator
LibertyBOSS Amalgam Separator: Step-by-Step Sludge Level Inspection Guide
Annual Sludge Verification Report Scale
Please complete all fields below and return to info@marsbiomed.com or fax to 905-723-9610
to complete your LibertyBOSS verification.
SDS – PowerLinz
SDS – CleanLinz
P900GX Spec Sheet
S300 Spec Sheet
Support When You Need It
MARS Bio-Med support goes beyond documentation.
Our team is available to help with product questions, installation guidance, compliance inquiries, and distributor onboarding — whatever you need to keep your practice running smoothly and your team fully equipped.
All downloadable resources on this page are kept up to date to reflect current product versions and regulatory requirements. If a document isn’t available in your required language or you need a version not listed here, contact us directly and we’ll do our best to assist.
Get in touch:
Fax: 905-723-9610
Phone: 1-866-594-3648
Hours: 8am – 4pm EST, Mon – Fri
From technical installation questions to regulatory compliance, our team is here for dental professionals, distributors, and service organizations across North America.
Frequently Asked Questions
Where can I find product documentation, and how do I contact support?
All user manuals, warranties, safety data sheets (SDS) for PowerLINZ and CleanLINZ, and Annual Sludge Verification Reports are available for immediate download directly on this support page in English, French, and Spanish.
- The LibertyBOSS User Manual is available to download on this page in English, French, and Spanish.
- How do I complete and submit the Annual Sludge Verification Report? Download the Annual Sludge Verification Report from this page, complete all required fields, then return it to info@marsbiomed.com or fax it to 905-723-9610.
- Are safety data sheets available for PowerLINZ and CleanLINZ?
Yes. Safety Data Sheets (SDS) for both PowerLINZ and CleanLINZ are available to download in English, French, and Spanish on this page.
- Is the MARS Limited Warranty available to download?
Yes. The MARS Limited Warranty document is available to download on this page under LibertyBOSS Resources.
Completed sludge reports can be emailed to info@marsbiomed.com or faxed to 905-723-9610.
If you need further assistance, our support team can be reached directly via email or by phone at 1-866-594-3648 from 8:00 AM to 4:00 PM EST, Monday through Friday.
How is the lifespan determined, and do I need a system if I do not use amalgam?
Yes, most jurisdictions strictly mandate the use of an amalgam separator even if your practice does not actively place or remove amalgam waste.
The service lifespan of the LibertyBOSS™ is determined by your facility's active operatory count: 1–3 chairs last up to 3 years, 4–9 chairs last up to 2 years, and 10–16 chairs last up to 1 year.
To track your specific replacement timeline, please review the installation date marked directly on your unit's attached service life sticker.
What maintenance is required, and can the unit be opened?
The LibertyBOSS™ is a factory-sealed, completely maintenance-free hardware system. Clinical staff should only perform periodic external checks on the hose connections to verify they are tightly sealed.
Under no circumstances should the unit be opened by untrained or unauthorized personnel. Opening the system risks exposure to bio-hazardous material and instantly voids all manufacturer warranties.
Who can install the LibertyBOSS™, and how long does the setup take?
Anyone with basic mechanical aptitude can quickly install the system by following the step-by-step instructions included upon delivery, or you can contact your current dental service technician. Servicing or swapping out an existing LibertyBOSS™ takes just 10–15 minutes, while replacing a traditional canister separator style entirely takes up to 1 hour depending on your plumbing layout.
How often should evacuation lines be cleaned, and can I use bleach?
No, never use bleach, as it releases bound mercury from old waste into the environment; only use non-foaming, compliant solutions. We recommend performing line maintenance daily using PowerLINZ line cleaner, strictly following the manufacturer instructions detailed on the product label. Contact our office or email info@marsbiomed.com for an approved list of safe and effective evacuation line cleaners.
What is the return and recycling process for an exhausted LibertyBOSS™?
To initiate the compliant recycling process, complete your form on our LibertyBOSS Registration Page, or fill out the physical warranty card included with your new system and email it to info@marsbiomed.com (or fax to 905-723-9610).
Our team will generate and send you a prepaid UPS shipping label along with an official certificate of compliance. Simply affix the prepaid label to the shipping box containing your old unit and contact UPS to arrange a pickup.